Returns & Exchanges

At Smel., we want you to be completely satisfied with your beauty purchases. If you are not happy with your order, we offer a 30-day window for returns and exchanges on unused or gently used products.

1

Initiate Your Request

Log into your Smel. account and visit the order history page to select the items you wish to return and receive a unique RMA number.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all caps are secured and the included return slip is placed inside the box.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned products, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing